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About

We took accountability for the outcome everyone else sells as a tool.

Self Service One was built on a simple conviction: customers don't want a portal, a chatbot or a platform. They want their issue resolved. So we operate the whole thing and charge for exactly that.

What we believe

Incentives should be aligned by construction.

Software vendors get paid whether or not your customers are helped. We don't. Our success fee is tied to resolved interactions, so our only way to grow is to resolve more of yours.

That single design choice shapes everything — how we build, how we run, and how we measure ourselves.

Outcome over output
We're judged on resolved interactions, not features shipped.
Rigour as respect
Every number we publish carries its source. No claim without a flag.
Operate, don't hand over
We carry the pager so your team can carry the relationship.
5
OFFICES · 3 COUNTRIES
24/7
OPERATED COVERAGE
5
INDUSTRIES SERVED
1
UNIT WE CHARGE ON
The people who operate it

Leadership

MD
Maria Dubova
CEO
Built and sold a CX automation business before founding Self Service One.
PV
Pavlo Voznyak
CTO
Leads the Gen UI platform and the widget library behind every operation.
AK
Anna Kovalenko
VP Insurance
Former claims-ops at a top-10 EU insurer; owns insurance partnerships.
RS
Roman Shevchuk
VP Operations
Runs the on-call and SLA practice across all operated accounts.
Where we are

Offices

Paphos
HQ · CYPRUS
Kyiv
UKRAINE
Chernihiv · Zhytomyr
UKRAINE
Warsaw
POLAND

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